Notice of Resumption of Sales Operations and Telephone/FAX Line Outage

Announcement from Imamura Tea Plantation

Notice of Resumption of Sales Operations and Telephone/FAX Line Outage

August 25, 2025

Thank you for your continued support of Imamura Tea Plantation.

Due to the recent heavy rain, we had temporarily suspended sales operations on our online store and at our direct sales shop.

As of today, August 25, 2025, we have resumed sales operations.

However, our telephone and FAX lines remain out of service,

and we are currently unable to receive inquiries by phone or FAX.

For urgent messages or inquiries, we kindly ask that you use

the contact form on our official website, email, or direct messages on our social media accounts.

In addition, due to traffic conditions caused by the heavy rain, courier companies are experiencing delays in collection and delivery.

Orders currently in process, as well as items to be shipped after the resumption of operations,

may take longer than usual to arrive.

Furthermore, for international orders, shipments have been resuming in sequence since August 18, as scheduled.

Please note, however, that delivery may take additional time depending on international shipping conditions.

We will continue to share updates on delivery status and the latest news via our official website and social media channels.

We sincerely apologize for any inconvenience and concern this may cause, and we appreciate your continued understanding and cooperation.