I want the afterglow of Kirishima to linger on.

FAQs

Frequently Asked Questions

Q: Do you offer gift wrapping?

We offer gift boxes for presents and celebrations, and we can also prepare traditional noshi wrapping.

We are equally happy to assist with items for Buddhist memorial occasions, so please feel free to consult us about your needs.

For details, please contact us via the contact form or by phone.

Q: How long does delivery take after ordering?

Orders are usually shipped by the next business day (excluding weekends and holidays).

Please note that delivery may take longer depending on stock levels and busy seasons. If you have any questions about your shipment, please feel free to contact us.

Q: What payment methods are available?

We currently accept credit cards, Apple Pay, Shop Pay, and PayPal.

For other payment options, please feel free to contact us.

Q: Can you issue a receipt?

If you enter the recipient name in your order information at checkout, we will issue an electronic receipt afterward.

We can also enclose it with your order if needed — please contact us if you would like this.

Q: What should I do if there is a problem with my order?

If a defect or fault in the product is our responsibility, we will gladly accept a return or exchange.

Please call us within 3 days of receiving your order.
Kindly note that we cannot accept returns or exchanges for reasons of customer convenience.

Q: How can I get in touch before purchasing?

Please feel free to reach us via the contact form or by phone.

We also accept orders by phone, and we welcome inquiries about wholesale and trade accounts.

For details, please visit our contact page.

Can't find your answer?

Please feel free to contact us.