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FAQs

Frequently asked questions

Q: Can I order as a gift?

We not only provide gift boxes that can be used for gifts to loved ones and for special occasions, but also provide gift wrapping services.

We also provide careful support for items for Buddhist ceremonies, so please feel free to contact us with any inquiries you may have regarding your needs.

For details, please contact us via the inquiry form or by phone.

Q: How long will it take for my order to arrive?

Normally, your order will be shipped by the next business day (excluding weekends and holidays).

However, please note that it may take some time to deliver depending on stock availability and busy periods. If you have any questions about the delivery status, please feel free to contact us.

Q: What payment methods can I use?

Currently, we accept credit card payments.

For other payment methods, please feel free to contact us.

Q: Can I get a receipt?

If you enter the recipient's name in the order information when placing your order, we will issue an electronic receipt at a later date.

If necessary, we can enclose it in the product, so please contact us if you wish to do so.

Q: What should I do if there is a problem with the product?

If the product is defective or damaged due to our fault, we will accept returns and exchanges.

Please call us within 3 days of receiving the product.
Please note that we do not accept returns or exchanges due to customer convenience.

Q: How can I contact you if I want to discuss something before purchasing?

Please feel free to contact us using the inquiry form or by phone.

We also accept orders over the phone. We also handle wholesale sales for commercial use, so please feel free to contact us.

For more information, please check the contact page .

Can't find your answer?

Please feel free to contact us.